The Care Coordination Platform for Healthy Communities

Cloud 9's mission is to deliver behavioral health services to underserved populations, while saving communities money.  Since 2015, our team has delivered award-winning software and strategies, connecting community healthcare and local government agencies. Empower Person-Centered behavioral healthcare, by breaking down silos of information and communication.

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Our Award-Winning Solution has been Featured in:

THE PROBLEM

In all of our communities, patients with behavioral health conditions and crises need better care

Did you know?

  • According to the U.S. Department of Health and Human Services, 46.3 million Americans aged 12 and over (16.5% of the population) have a substance use disorder (SUD). Meanwhile, the National Institute on Drug Abuse estimates that 37.9% of persons with an SUD also have a mental health condition. For persons with both disorders, 52.5% are receiving no treatment.
  • Mental Health America reports that, within the past four years, 20.78% of U.S. adults (50 million people) were experiencing a mental illness.
  • Too often, Americans with serious mental Illness are sent to jails, not psychiatric hospitals. According to the Treatment Advocacy Center, this costs from $30,000 to $50,000 annually for each person with a mental illness who is incarcerated.

Individuals with complex medical, mental illness and addiction needs suffer greatly when neglected. As they overload medical emergency departments, jails and courts, they become caught in a failed cycle of non-treatment and readmission back into these inappropriate and often harmful systems. This revolving door creates billions in economic waste for counties and cities each year.

There is something terribly wrong with a society that is willing to spend more money to incarcerate people who are ill than to treat them.

Judge Steve Leifman

of the 11th Judicial Circuit Court

TECHNOLOGY

Telehealth Data & Communications Flow
Freely & Securely

Cloud 9 is designed for versatility. Our software is flexible to fit a variety of population behavioral health needs. Collaborative care teams are configured to fit your community’s existing agencies, resources and workflows. Here is one example configuration:

With HIPAA-compliant data sharing, easy-to-use mobile tools, and decision support, care teams can act quickly in crises and streamline ongoing care. Cloud 9 is a workforce multiplier, enabling more efficient service delivery while addressing staffing shortages.

By fostering interdisciplinary collaboration, Cloud 9 eliminates inefficiencies, reduces costs, and ensures better outcomes for patients and communities.

SOLUTIONS

Our Proprietary Clinical &
Operational Workflows

Apply any of the following three workflows to fit your population
behavioral health goals.

Cloud 9 Prevention

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Facilitates ongoing, integrated care for adults and adolescents. Patients share real-time updates with interdisciplinary teams, connecting mental health, primary care, substance use recovery, social services, and peer support to keep patients in treatment and out of crisis.

Cloud 911 Intervention

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Links mental healthcare teams with law enforcement and EMS to manage behavioral health crises. Remote clinicians can triage and de-escalate situations in real time, coordinating treatment to divert patients to appropriate care settings. This approach increases efficiency and extends clinician capacity.

Cloud 988 Connection

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Enhances 988 Suicide and Crisis Lifeline capabilities by providing seamless communication between crisis centers, healthcare, public safety, and social services. Longitudinal patient records ensure continuity of care and effective referrals.

Dedication to Innovation in Action

Cloud 9 leads the way in integrated care collaboration, connecting city, county, and state agencies. We’ve received national press as the first telehealth solution to link mental health teams with law enforcement and EMS to transform care delivery. Together with healthcare and government leaders, we’re driving innovation, improving outcomes, and building healthier communities.

TESTIMONIALS

What Our Customers Say

This is a must-have app! I reassured the care team it was OK not to involuntarily transport the patient to an ER. I helped verbally de-escalate the patient and adjusted her medication to reduce suffering on the spot, and prevented a dehumanizing, unnecessary stay in an ER.

Dr. Flavio Casoy
Psychiatrist

This gives deputies one more tool so they can better triage the situation that’s happening out in the field, based on the symptoms they are seeing, and have a medical professional be able to give them guidance.

Sheriff ED Gonzalez
Harris County

This program has a lot of potential. It can help people access mental health treatment and keep people out of settings that they don’t need to be in.

Greg Hansch
National Alliance on Mental Illness

If you’re recovering or trying to make progress, this is a really good app. You’re never left wanting. You can schedule a time every week. It is very user friendly. Especially for people with transportation issues, having the app is a life changer.

Dee
Patient With Depression

We serve Counties, Cities, Community Mental Health Centers, Substance Use Recovery Centers, Hospitals & Emergency Departments, Social Service Agencies & Schools

Our team is standing by to learn your local needs and share solutions that work.

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Cloud 9 is on a mission to deliver mental, physical and social health access to underserved populations.

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