Project Manager - Healthcare Software

Job Type: Remote, prefer Austin based

Intro:

Are you looking for an opportunity at an innovative healthcare startup that’s on a mission to improve population mental health? If you’re excited by the intersection of technology, social impact, and entrepreneurial spirit, read on. We are looking for a Project Manager to oversee multi-phase deployment plans and help expand our collaborative care platform across community agencies to help those in need.

Who We Are:

Cloud 9 is an Austin, TX-based healthcare software company, committed to delivering mental, physical, and social health access to underserved and vulnerable populations. Our vibrant work culture thrives on creativity, collaboration, and passion for making the world a better place. If our mission resonates with you, we encourage you to apply! Learn more about us at: www.cloud9health.ai.

What we’re looking for:

We seek a goal-driven, organized, and proactive Project Manager who excels in coordinating complex systems, workflows and tasks. If you have experience in healthcare IT, software solutions, and cross-functional project management, and you understand how to align diverse stakeholders in public-sector or mental health initiatives, this role is made for you. We value individuals who are dedicated to continuous learning and can thrive in a fast-paced startup environment.

What you’ll be doing:

As a Project Manager at Cloud 9, you’ll be responsible for planning and executing a multi-phase deployment strategy for our telehealth platform. Specifically, you will:

• Coordinate Multi-Phase Deployments: Oversee the full lifecycle of telehealth deployments, from initial stakeholder alignment to post-launch analysis, ensuring all project milestones are met on time and within scope.
• Engage Stakeholders: Cultivate strong relationships with law enforcement, MCOT teams, clinical providers (NC9, NCC), schools, hospitals, and other partners to ensure clear communication, adoption, and collaboration.
• Implement Behavioral Health Workflows: Customize and integrate Crisis Intervention and behavioral health protocols into the Cloud 9 app, bridging communication between diverse teams and agencies.
• Monitor Performance Metrics: Track digital form usage, workflow compliance, and user adoption rates; use data insights to refine processes and drive continuous improvement.
• Manage Communication & Documentation: Keep all relevant parties informed through regular updates and comprehensive reports, ensuring stakeholders understand project status, challenges, and next steps.
• Risk Management & Resolution: Identify potential risks, troubleshoot issues, and develop mitigation strategies to maintain project momentum and deliver optimal outcomes.

Preferred Skills:

• Behavioral Health Knowledge: Familiarity with crisis intervention workflows (e.g., 911, crisis hotlines) and the challenges in delivering mental health services.
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• Agile or Scrum Methodologies: Comfort with iterative project management approaches to maintain flexibility and adapt quickly.
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• Data-Driven Mindset: Skilled at interpreting and leveraging performance metrics to optimize project outcomes.
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• Remote Care or Telehealth Product Deployment: Experience rolling out remote healthcare technology, including user training and adoption strategies.
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Work Commitment & Compensation:

• Full-Time opportunity with the potential for a hybrid or remote setup.
• Compensation based on experience and qualifications.
•  Autonomous, mission-driven work environment

Location:

While our preference is for candidates based in Austin, Texas, we also welcome remote applicants who possess the right skill set and mindset to thrive in our team.

How to apply:

To be considered for this opportunity, please email the following to hr@cloud9health.ai:

• PDF Resume
• Online Profile (LinkedIn, Instagram, X, etc)
• A Quick Video Introduction (no more than 3 minutes) to let us know:
  1. Who you are
  2. What makes you a good fit
  3. Why you are interested in a role at Cloud 9
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  Record your video here: https://myint.video/ahVrH9LzMg